Refund & Returns Policy
swoondesign.co.uk is fully committed to providing the highest quality wedding stationery and we stand by
the quality of our product. However, if you are not satisfied with our product for any reason within our control,
please do not hesitate to contact us and we will initiate the exchange or return process. Please note that we
cannot accept returns due to customer input errors (e.g. typos), and that in approving your final proof you accept
responsibility for any errors. If errors are discovered after proof approval, we will be required to charge for a reprint.
In the event of a swoondesign.co.uk error, we will do everything possible to remedy the error, including reprinting.
Once we are notified of an error, we will offer you a refund, or exchange with the quickest shipping possible.
Please note that refunds are not available on design services.
We understand that exceptional circumstances can occur, and you may have no choice but to cancel your event.
In such circumstances we will do everything in our power to minimise the cost to you. Please contact us as soon as
possible. Please note there may be a cancellation charge depending at what stage of the order we are at.
Please note colours vary from monitor to the final printed items due to RGB viewing and CMYK printing process.
Please be aware there maybe a slight difference in colour when viewing your proofs on screen to the final printed
product. We take no responsibility on this variation and would advise customers to take this into consideration when
ordering. If you have already established your wedding colours and require your chosen collection to have a colour
change to match, we are more than happy to accept colour swatches through the post in order to ensure more
accurate matches, this can be discussed and arrange.